Coggin Chevrolet at the Avenues

The experience was great right up to signing for the vehicle purchase then the run-around began. The dealership stated they would take care of minor issues with the car before the purchase was made. The rim was scraped, the tire had sidewall damage and there were two areas where the paint was chipped. This car sold as new and I expected the car delivered as such. They asked me to return (13-mile drive) the following week on Wednesday (02/01/17) so they could take care of the issues and set an appointment. First day I returned they just glanced at it then said that the guy who works on rims was not actually there that day so they asked me to return in a week. I was told the rim guy was only there on Wednesdays, just not this particular Wednesday. I was also told the sidewall damage to the tire was fine by the service department attendant Mike. I stated the tire should not have any damage as the car sold as new. So I returned the following week on Tuesday (02/07/17) to get the issues fixed on the following day when the guy who works on the rims was going to be there. I was sent to Enterprise for a car rental instead of setting me up with a rental/demonstrator car from the dealership. The rental car from Enterprise had a musty smell every time I got in. I just wanted the car fixed so just dealt with the inconvenience. I got a call on Wednesday afternoon (02/08/17) that the rim was done and the car was ready to get picked up. I asked Mike over the phone if they took care of the tire (sidewall damage) and chipped paint as well. Mike then said he would have to check with his manager about replacing the tire. Mike also stated to me that the paint guy was out of town and would return until next week for the chipped paint. So I was called and told to keep the car rental for another day since they were going to change the tire after all. I turned in the rental and returned to the dealership on Thursday (02/09/17) to pick up the car after the rim/tire work they did. The tire was replaced. The rim was just ground down where it was scraped leaving the surface uneven. The rim also had scratched in the center that the rim did not have there before. Looked like the scratches were from how they set up the rim in order to grind it. The car also had some oil finger prints on the paint that were not cleaned off whatsoever. The service department manager and Mike came out and look at the rim then said they would have to replace the rim but they needed the general manager to approve. Mike told me I would get a call on Friday (02/10/17) regarding the rim. I got a call until Monday (02/13/17) from Mike and stated that the rim was ordered that day. Mike called me on Tuesday (02/14/17) (Valentine's day) that they had the rim and asked if I could just come in then. I told Mike I could not, I was out on a date. I returned on Wednesday (02/15/17) Waited about two hours to get the rim replaced and the paint touched up. Finally, the rim was replaced and the paint touched up. The paint touch-up was not done well, there was still a groove left. I told the service department nothing else about the paint since I wanted the whole ordeal to end. They could have topped off the fuel since I drove there and back three times but they didn't. Three weeks from beginning to end and 78 miles more on the car, I was happy not to have to deal with the service department again. I would not recommend getting any vehicle serviced at the Avenues Chevrolet dealership.