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Coggin Chevrolet at the Avenues


10880 Philips Hwy, Jacksonville, FL 32256 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (3) No (0)
Service Rating
Recommend:
Yes (2) No (1)
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Dealership Sales Review

2 out of 5 starssales Rating
Mistake
Written by carbuyer304 on 08/12/2016
Things went from being a really good experience to being a pretty bad one. Just one week after purchasing the car I had a flat tire and they told me that it came from normal 'wear and tear' and they expected for me to pay for repairs. I didn't expect the dealership to sell me the car with used worn out tires on it. The way they sold me the vehicle was as if it was practically new. Now I have to be concerned about what else is going to break in the near future because of the cars use as a loaner car. You think the dealership would have to courtesy to at least change the oil on the vehicle before they sold it. Doubt they did that either. And that 'Full' tank of gas they kept saying they gave me was actually 3/4 of a tank of gas. Full means FULL. Not almost full. I'm starting to regret the whole thing and wish I had chosen a different dealership. I DEFINITELY wont be recommending this location to any of my family or friends. I just don't feel like this is a dealership I could trust.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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service_1 on 08/15/2016
Dealer Response
Joseph, it is very disappointing to learn of your experience with us. We strive to operate by high standards of professionalism and any lesser behavior is unacceptable. We apologize for the inconvenience and frustration you may have endured. I assure you that you are a valued customer and we certainly do not want to lose your business. Most importantly, we do not want to lose your respect. I would appreciate the opportunity to speak with you regarding your experience. Please contact me at 904-260-8801, John Hipp, General Manager
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