Toyota of Hollywood

Brandon never called to notify me that my car was ready. I dropped off my car at 12:30 (my appointment was 12:45). I told him that I will need my car ready at 4 PM. When it was 4:15 I called the dealer and left a message for him. At 4:30 PM he called me back saying that he tried to call me 4 times, but the call never completed. While I was waiting, I received other calls without any problem. Coincidentally, after I left him a message, he was able to complete his call to me. haha When I got there, I waited at his table for him to appear. Other service advisors noticed that I was waiting for him. After waiting 15 minutes, I questioned another service advisor. He texted Brandon, and Brandon asked me to go to the cashier – everything through text messages with another service advisor. On the cashier, I noticed that on the paperwork service description was wrong and the miles noted wasn’t accurate (it was 75480, but it should be 75306). Then I went to the service manager. He explained to me what it was. I paid for the service and requested the Multi point inspection paper. The paper wasn't filled out. Brandon went back to the mechanic, and in less than one minute he returned with the check list done indicating that my air filter needs attention and water for the windshield was refilled. It took me ONE HOUR at the dealer to pay for the service and leave with my car. The funny part is, my air filter was replaced less than 5k miles ago (see the pictures), and the day after the service, I needed to use the water to clean my windshield, for my surprise (ironically) there was no water for the windshield!!! For sure they didn't perform the multi point inspection on my car, and probably the other services as well, such as oil change etc. I returned to the dealer and spoke with the manager ISaiah. I stated that I want my money back as clearly the service wasn't performed in my car. He refused. After waiting 4 hours for a basic 75k miles service, plus 1 hour to pay for that, he wanted me to leave the car again so he can finally (and actually) perform the service that I already paid and waited for. Off course I didn’t left my car again! Totally unprofessional employees working there. I do not recommend this dealer, Brandon Silvestre, his manager, and the other totally useless manager ISaiah. They all need to be better trained for their position. Customer service should be a priority there but clearly, it's not. STAY AWAY!!!