Toyota of Hollywood

I went in to shop for the Toyota LE 2016. The salesman Jose and offered me the worst price (included these crazy high fees and taxes) though I tried to negotiate a few times. The manager walked in with his stuck-up attitude, which made me wonder if I was his beggar. I told them that I had to work and have no time to waste if they can't offer me reasonable out-the door-price. I walked out of there with no regret. They called me an hour later on my phone and left a message. His name is Javar Croekett. He talked with me and my sister on the phone and promise an out- the-door price which we agreed to. We put the phone on speaker and everyone at my work could hear his promise. I also specifically confirmed the price with him many times because we do not want to waste time to go back and forth. He said, "OK, please come now!" When I came back later, instead of dealing with me and my sister, he passed us to another salesperson named Prince Chen. At the time, he said that he just showed us my wanted car but ended up trying to close the deal with us. Mr. Croekett, supposedly Business Development Manager, was now too busy dealing with another customer and nowhere to be found. At this time, Prince told us that the price that we agreed on was not included with tax and other fees, which was another $2000 more. That was quite a low-class trick. The same manager this morning, named Bobby, walked in again with some paperwork and raised his voice like we asked him for food in a third-world country. ***Please get the fact straight! We are customers who pays thousands of dollars for the car, not for $1 lollipop. You have a job there because of us, the customers, not for your worthless personality and present*** I was not sure if he had learnt BUSINESS etiquette before moving his ways up to be a SUPER HIGH-ENDDDD MANAGER. Please be FIRED so other customers do not have to endure your acts. We specifically called Mr. Croekett on his cell phone to tell him the issue. He pretended that nothing happened and said how he would talk to Prince Chen about the REAL OUT-THE-DOOR PRICE and eventually got disconnected (well, that was no brainer). Now, after indulging fried chicken with his bare hands in front of us and talking while chewing (is that also Toyota's new working procedure? Well, that was inappropriate, filthy, and disrespectful to clients), Mister Highty Prince pretended to walk out to talk with Mr. Croekett for another half an hour outside. Mr. Croekett was hidding and never actually came in to talk with us. I did not know that Business Development Manager was being taught to be [non-permissible content removed] in school. That was SAD and DISGUSTING HUMAN BEHAVIOR!!!!! Now, Mister. Prince Chen had the audacity to tell us to pay their new price and walked away being happy. How can a person being CHEATED and TRICKED be content? $2000 cannot just grow on tree for a college student like me. After spending more than 3 hours of being treated like third-class citizens, we asked to speak to the most UPPER MANAGER to get this issue resolved. Well, guess who it was? The same manager earlier who is now avoiding to see us by hiding outside. My brother saw that he was requested to come in but purposely ignored it. Hence, I actually found out that the actual General Manager's name is Steve Ostrov. Prince Chen lied to me saying that the top manager was the other guy. How can you even lie about this? On top of that, he did not want to give out the actual name of Croekett and the other manager, which showed his real dishonesty and injustice. I hoped that there was SURVEILLANCE at the time to record this SOAP OPERA. Now, I understand how other unhappy customers give this DISASTER place 2 stars and call them SHADYYYY. For a big corporation like Toyota, these [non-permissible content removed] will eventually drive every car dealership out of business. They do not care for any other human beings, besides of their own GREEDY pockets. My car got trashed from a car accident and I need one to commute for school. Now, because of them, I cannot travel to Boca Raton tomorrow for an important school event, which will affect my education and future. Thank you so much HOLLYWOOD TOYOTA for being "THE BEST PLACE FOR BEING STEPPED ON AND USED."