Hampton Hyundai
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miscomunication on what was said and i get the blame.......
Written by 11/10/2017
onWhere do I start. I went in the dealership reason is I wanted to shop. I ended up trading my vehicle for a 2018 Santa Fe. Amazing vehicle at that. Well my trade in had some upgrades done to the car and removed. The suspension was left on the trade in because the dealer wanted the sale and kept calling me to return all within a couple hours, so i left the suspension on and returned told them the suspension was still on and they took the vehicle in. The day after (after the sale was complete and done) my sales person calls me because the service department wanted the stock suspension parts and offer to swap them out for me, and call me when its done. Been 2 days and I called them today and basically they are telling me since it takes about 6 hours labor I have to pay for it. I could've brought the car somewhere else and did it myself. But out of good nature I brought the springs to the service department and was told thank you and we will call you when its done so you can pick them up. Exact words. Wasnt told about any labor cost costing over $500. Well my experience was good buying the car but hampton hyundai trying to say miscommunication was the factor and blame it on me to get more money out of my after I bought brand new car from you them. Something is not right.....
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
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cameron_ on 01/22/2018
Dealer Response
We are glad we were able to assist with you concern Thank you for your business
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