Coral Springs Kia
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Dealership Sales Review
sales Rating
Terrible Business Practice
Coral Springs Auto Mall (KIA division)
Written by 10/13/2015
onI have previously reviewed this business, the review was deleted because I put the names of the individuals I was in contact with... However, their names are public knowledge if you search their staff on their website... So on to my review... Short summary... My husband and I spent hours at this dealership, and I mean over 5 hours! At times, we were just sitting there waiting on the Sales Manager, as he was working the numbers, I don't think it should take hours upon hours for this to happen... After those hours passed, and me driving a car they knew was way over my budget, the Sales Manager came to us with an absurd monthly payment, this was hours after we told him what we could afford. Me being the individual that I am, I stood up and wanted to leave, that is when the General Manager appeared, offered us a 2015 Cadenza and with hesitation
I agreed to test drive it, my only hesitation was the price but I was advised "There are better incentives". Loved the car... Why only ONE STAR? Well we spent hours in the dealership, dealt with a terrible Sales Manager, for whom was obnoxious and abrupt, we were told the maintenance was Free, well that was false! The maintenance was added into the price, nothing was explained by anyone, not even the finance manager, as a matter of fact he had to run outside to give my husband another form he forgot to have him sign! We have learned our lesson, no matter how tired, hungry and frustrated, we will be sure to read each and every word of a sales document. Cannot trust anyone!!! My only 5 star would be for the salesman!!!! He was patient, and was just trying to make us happy however once the sale was done, and the disagreement over the "FREE MAINTENANCE" was addressed to him, he didn't want any involvement.... In closing.... Read all the documents, if they tell you something it's FREE OR BEING THROWN IN YOU ARE PAYING FOR IT....
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes