INFINITI of Coconut Creek

It is with great sadness and anger that I am writing this review. I had such a nice customer service experience when I visited and leased TWO automobiles on Sept 30. Since then, it has been a nightmare. I traded in my car which had a loan on it. Today it has been 27 days and they have yet to pay my traded in car off. I received a 30 day late today on my credit report due to the neglect of their promises. I have called and requested to speak to someone in the finance department 5 times over the past 4 weeks. The receptionist either took a message and promised a callback or transfered me to his VM. He never called me back. When I called the sales rep who leased us the car, he kept asking for a 10 rating on the survey. No one seems to care and for that I am now considering legal action due to the negative rating on my credit due to the dealerships lack of care for a customer who leased two cars. I only wonder how bad it would have been should i have only leased one car.