Courtesy Kia of Brandon

The quality of service is not defined when typical situation. Every car dealer in the United States is friendly and super quick. The character and quality, how a problem is handled. The purchase of a the first new vehicle 2014, which only be able to drive for couple more years anyway. The VA offers a outstanding benefit only to certain disabilities which surprised me, a one time use grant that pays $20,000 towards the purchase of vehicle. The owner of a kia soul that had a recall, went in to fix. I interested in the Sorrento and know if they come with turn signal warranty. I stated "not ready to purchased only interested in, and that had a different situation because of the grant" They had a demo that had miles, but made for nice price. Used car price with new car warranty and interest rate. Then figured out that they tried to charge full price $35,000 when worth $28,000 and was because the bank would finance. Then the new car warranty, they stated that was losing money and I would have to purchase $115 for 18 months, which they didn't lose money. The deal was then processed and the car purchased. The grant was sent in to process. Three months later, letter from VA unable to process the grant. The purchase of the vehicle should have been delayed to process the grant. Ops, Went back to manager give copy of the letter and contact information. This was during the holidays and three weeks later, I had call them. They stated that they call the bank and VA to fix the problem. Call me back in a couple days, which did not happened. I was told to file a Better Business Bureau complaint. Then general manager sent email. Please come in and they will straighten the situation out. Went back to the dealership, the GM meets and very nice and states that trade in and get in new vehicle. Then at the suggestion of family ask if was a typical trade in. They wanted to trade in a vehicle that purchased 4 months and buy another one. Explained that there was no way that was happened, that went from mistake to insult. Later the same day, the call and figured out that they could buy back and resell to correct. The situation would be corrected, expect for the $115 a month for 18 months. Which i was told to cancelled, If I did not want to pay. Really, The 100,000 warranty would be lost. The result is on a regular basis had to force the dealership to do the right thing. I had stated that this situation has not cost the dealership nothing, "It should not cost us anything" after 4 months and many sleepless nights the stress of dealing with this mess. Right next door, at Toyota dealer the year before, brother purchased a new Tundra. He asked for 500$ they was only able to get it to $600. They offered two dozen free fill up with gas, to help. The one thing learned, should have went next door and purchased Toyota. They don't need to be forced to do the right thing.