Courtesy Kia of Brandon

I stopped in to look at a Kia Rio Hatchback. They had very few, none that I would buy. They told me of a car that they had located that was perfect . . . Except it had the wrong interior . . . and the lesser trim package . . . . But they said they could fix that. I said I did not have my trade. They said "No problem" and made a deal, sight unseen! They said to come back the next day and bring my trade-in. I arrived, and they did not have a my Kia there, so they put me in a service loaner and took my trade. 2 weeks later, after all sorts of conflicting stories, still no Kia Rio for me. I said "Enough . . . I'm done!" After what seemed like an eternity, they finally brought me my Trade back . . . With NO GAS, extra miles on it, and they had advertised it, even publishing the VIN! They even put their dealership sticker on it. But, it gets worse. I had a very small balance on my vehicle and, even though we did not complete the deal - Because they could not produce the vehicle they sold me - they paid off my car and had the documents sent to their Toyota dealership, so I couldn't even trade it anywhere else. The manager called me, and was very nice and apologetic, and said he would fix everything. days later, it STILL hasn't happened. I am out a bunch of money - over $1300 - and time and have gotten nothing but some disaster stories to share! I would not return to that dealership if you kidnapped my whole family and put a gun to my head! Caveat Emptor!