Courtesy Kia of Brandon

If your’e shopping for a car please do your own research and look at all of the ratings posted on Edmund’s, CarRater and BBB (17 Complaints.) The following is based on my experience in trying to purchase a 2017 Sportage EX for my wife. Worse dealership I have ever stepped foot in! The sales department is inept as they did not honor the deal we had agreed upon the day before driving up. The sales department and finance department are at a complete disconnect. In my honest opinion, I would not recommend working with this Kia dealership and would encourage you to shop elsewhere. We worked with Brett Stanley for a couple of months as we went from thinking of buying a car to actually buying on one…a 2017 Sportage EX. My wife completed an online credit application as requested. After much going back and forth on Saturday, November 12th we settled on an out the door price of $25,526.52 which resulted in monthly payment of $350 for 75 months with $3k down. I was very clear since my very first communications with Brett that I would not be making the 230 mile/ 4 hour drive up to the dealership until everything was settled upon. He understood my request and asked me to drive up, We had a deal! When we arrived at the dealer we test drove the car we had been negotiating on, and proceeded with the paperwork. Sadly, we did not take delivery of the car. After receiving confirmation from Brett that all was okay to proceed the deal fell through for their lack of delivering of what they stated, #1. Brett did not honor the deal that was agreed upon due to his failure to review the paperwork before our drive up. Once we got over the first hurdle or problem we re-negotiated the deal, reluctantly as based on principle a deal is a deal. #2. The finance person we were working with said that no worries as “I will force them to accept the deal” “the system saids you’re okay so I just need to talk with the right person” “we place more than 30 deals a month with them, I don’t agree with this buyer” and then the finance director showed up and just pissed me off with his arrogance and dismissive demeanor as his dealership had messed up.