Ourisman Volkswagen Of Bethesda

On December 16 2017, I traded in a leased Volvo S60 and purchased a 2017 Volvo S60 from Ourisman Volkswagen and Volvo Bethesda. I had passed my total mileage limit on my leased Volvo and we called Volvo Financial Services to get the $ figure for extra mileage charges. They gave us that number and we included that in the price of the new vehicle I purchased. I kept all the documentation in case of unforeseen issues and I am glad I did. In February, Volvo financial sent me an invoice that I owe the same amount f excess mileage charge! I had to pay that again. I called Matt Berman, the GM of Ourisman Volkswagen and Volvo Bethesda, to get a reimbursement for the double charge. I have have left 5 messages on his voice mail since last week and 4 messages with his assistant. He has not yet returned my messages. I have also sent a detailed email to him a week ago with no response. Evidently, Ourisman has not reimbursed Volvo Car Financial Services for the amount of excess mileage, which they had to obviously do. We have settled the account with Volvo that has informed us that Ourisman should now reimburse us for the excess mileages costs that they have already charged us. I also informed Chris Dowdell, the Sale Manager. of this issue once I received the bill from Volvo in February, and he said that he would immediately take care of it and Ourisman should send us a check for about $4,000. This is nearly 4 weeks ago, and when I called Chris two days ago, he said he has left your dealership and I should contact you and then he rudely hung up on me.