Garavel Subaru

STAY AWAY FROM GARAVEL! I was in the market to purchase my familys's fourth subaru. Love the cars, so no complaints there. Having said that, you should stay away from this dealership. There are better options in the area that sell and lease the same outstanding cars. My salesperson demonstrated a shocking lack of familiarity with the product. She told me that in order to get the radio controls on the steering wheel, I had to have a special package, which cost more than the base model I was looking at. When I did some more research and went to the dealership's own website, I found that not only was she wrong, but that they had two cars in inventory that met the exact specifications I was looking for. When I called this to her attention, she said there must be a mistake on the website. When I pressed her, she said I was right, and that she had misunderstood what I was looking for. When I told her I could get the same exact car for less at Stamford Subaru, she said they would pull a bait and switch and that I would end up paying more. She then said that unlike other dealers, if they can't locate the car with the features I wanted at the price agreed upon and deliver when promised, they would put me in an upgraded model so that they could meet the promised delivery date and they would eat the extra cost. She also pitched the 10 year drivetrain warranty they offer. In the end, they couldn't get the car to me when promised, the salesperson denied that she ever made the promises she had made and her manager threatened not to sell me the car. And the drivetrain warranty? What they don't tell you until after the sale is that it only applies if you service the car at their dealership. The salesperson knew this car was for an out of state college student, and therefore the car could not be serviced at Garavel (thus voiding the warranty. In other words, she knew the warranty would be worthless to me. This dealership exemplifies every bad stereotype you have heard about automobile sales people. Too bad, because it is a great car.