Garavel Subaru
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Dealership Service Review
service Rating
Avoid this place
Written by 11/22/2017
onI'll never go here again (for car shopping, recuglar maintenance, or recalls).
I brought my Subaru Legacy in to get some recalls taken care of & a headlight replaced. Their appointment system is easy to use and they got me processed and out the door quickly. I came back to pick it up at the end of the day and the clock had reset and my headlights were switched from auto to off. When I tried to start my car, the engine was VERY slow to turn over. After several seconds, it did start and I figured I just needed to run the car for a while to give the battery a good charge.
The next day, my car wouldn't start. I'd never had these problems with my car before they serviced it. When I called in to Garavel Subaru to explain my situation, they immediately went into the blame game and said they didn't go anywhere near my battery so it couldn't be related. They said I could bring my car in and they'd look (mind you, it wouldn't start..) but they insisted it couldn't be related. They said I could have it towed, but if they found it wasn't their fault (and they had already said it wasn't their fault) I would have to pay for the tow. After arguing with the service adviser (Deigo) and the manager (Tony) they finally agreed to send someone to jump it and take it back to their dealership. They offered to change the battery there but I won't let them touch my car again and would gladly pay double to have it taken care of somewhere that takes care of their customers and does honest work. The battery did need to be replaced and I'm not suggesting they should have covered that, but it was not an issue until they serviced my car, left the lights on, killed the battery, then returned it to me barely charged and insisted any issues were just a coincidence.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No