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Hoffman Audi of New London

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Hoffman Audi of New London
490 Broad St, New London, CT 06320 (map)
Today 8:30 AM - 5:00 PM
Sales Rating
5 out of 5 stars (20)
Recommend:
Yes (1) No (0)
Service Rating
4.5 out of 5 stars (22)
Recommend:
Yes (3) No (1)
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Dealership Service Review

5 out of 5 starsservice Rating
Great Dealership, lifetime customer
Written by mvalentinejr on 08/31/2015
I purchased a used Audi A6 from Hoffman Audi of New London a year and a half ago. I had also purchased an extended warranty. When I ran into a repair problem recently, there was a grey spot and the warranty did not cover the repair. Upon hearing of this, Mr. Hoffman stepped up and paid for the repairs. I have never had such an amazing experience with a car dealership. This is the second time such a thing happened and the second time that Hoffman stood by their car. I have purchased many cars from many dealers and have never enjoyed the experience, until NOW.I would recommend Hoffman to my best friend or family member, I am that impressed with them. Thanks to Mr Hoffman and all the guys at Hoffman Audi for rising above the rest and truly taking care of their customers.
  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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scribnersara on 09/30/2015
Dealer Response
Hello mvalentinejr, Thank you for choosing Hoffman Audi of New London. We appreciate you feedback on our service department. Your satisfaction is important to our team and we are pleased you enjoyed your experience with us. We appreciate you and thank you for sharing your story with others. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust
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