Cardinal Honda

Derrick played a pivotal role in guiding me through the purchase of my 2024 Honda HRV EXL, and I must say, it transformed my perception of buying a brand new car. While the HRV EXL had an undeniable appeal on its own, what stood out was Derrick's unwavering dedication to customer service. This wasn't my first venture into the car-buying world, and initially, I was drawn to the idea of fulfilling my long-standing dream of owning a Cadillac. However, my experience at the Cadillac dealership was a stark contrast to what I encountered with Derrick. The team there seemed disinterested in assisting me, leaving me feeling unappreciated. On the contrary, Derrick's enthusiasm was palpable from the moment we connected. It was evident that he was a hard worker, and his commitment to helping customers like me was commendable. Despite the allure of the Cadillac, Derrick's work ethic and genuine efforts won me over. Over two years of navigating my indecision, Derrick remained patient and supportive. Ultimately, I opted for the Honda HRV EXL, and I couldn't be happier with my choice. It feels like a car tailored to my needs—perfectly sized, rugged, and equipped with advanced technology that complements my lifestyle. Every time I step into my HRV EXL, I'm reminded of the rewarding outcome that stems from hard work. I appreciate not only the value of the vehicle but also the luxury experience Derrick facilitated throughout the entire process. However, it's worth noting a minor issue with the front cupholders that occasionally allows liquid to splash onto the charging pad, a detail that might be worth addressing down the line. Nonetheless, my overall experience has been nothing short of exceptional, and I'm grateful to have shared this journey with a salesperson who truly recognizes and delivers on the value of both the vehicle and the customer experience.