Gengras Chrysler Dodge Jeep Ram

I Bought a new vehicle from Gengras in 2014 (Jeep Cherokee Trailhawk) and had problems with the sunroof and transmission almost from the start. It was brought back 7-10 times for the same issues. I had purchased their maintenance contract, and found out later on, I was charged for oil changes and tire rotations which were included as part of the maintenance. After I was finally told there was nothing they could do for me with the transmission and I feared for my safety because the car would randomly hesitate when trying to accelerate and then jolt out. They claim this was a normal with the 9-speed transmissions. I decided to trade in the 2014 and buy another 2016 Cherokee Trailhawk because other than the transmission issue I loved my car. I was given the low end of KBB value for my 2014 which Gengras later listed for $4000 more then they had given me and had to finance the remaining cost of the 2016. I picked up my new 2016 Cherokee with less than 300 miles on it and proceeded to drive it home. There was something wrong with the brakes. I brought it back the next morning. After looking at it Gengras told me it sat too long at the other dealership (Gengras had a driver get this Cherokee from another dealer in NY the day before delivery) and the rotors had rusted and needed to be replaced. and while it was there they installed some computer recalls and updates and fried the radio. These items should have been taken care of before they gave me my new car . I met with the owner, COO and Manager who indicated they knew they did wrong by me but really were not interested in compensating me. I decided not to keep the 2016 Cherokee Trailhawk as I knew that I would have continued issues with Gengras. who obviously do not care. Gengras is a very mismanaged dealership which would explain the lack of communication between departments