Gengras Chrysler Dodge Jeep Ram

I received a mailer from this dealer advertising the following: "the new Jeep of your choice will be available for LESS than your current Jeep Grand Cherokee. And even better, with little or no out-of-pocket expense." We were ready to trade-in and buy that day if they gave us the pricing in the mailer. Observing other people who were at the dealership that day, they had similar mailers that were customized for each customer. In today’s day of big data and analytics, Jeep and Gengras clearly have data in their systems what vehicle you own and all the features are tied to your vin and they tailored each mailer to individual buyers. We waited 25+ minutes for a salesman as they were all busy. He immediately started setting our expectations that he wasn't going to be able to get to the pricing in the mailer. We went around and around, he and his manager gave us a bunch of excuses why they couldn't get to the $7K above KBB fair market value that was advertised, including that it was because we weren't interested in buying a ram truck. What? The ad clearly stated a Jeep of your choice. Anyways at the end of the day they did not make the jeep of my choice available to me for LESS than my current Jeep Grand Cherokee. All they accomplished was ensuring I will NOT be buying my next car from any Gengras dealer. They wasted 2+ hours of my weekend and left us with a poor experience at their dealership. Someone needs to help provide this dealership some coaching and training on customer experience.