Colonial Ford

4 service items. Oil change, 4 wheel alignment or slight drift to left, rear end cluck on parking lot maneuvers, engine tick when cold outside. Charged 1 hour to tell me it is aligned to spec. [still drifts and did not give alignment print out. Charge 1 hour to drive and tell me no clunk on turns. I reported parking lot turns. There is a service bulletin to program PCM. Not addresses. Told tick is normal. Happy with this report. Picked up car. Loss of power and massive smoke out exhaust. Check engine oil and is way way high on dip stick. Had to speak with Service Manager to get immediate service to lower oil volume. He did do that. Thanks. But was told oil was only 1 pint high. I suspect it was 2 quarts high since turbo charger was blowing it out exhaust. Hopefully did not damage catalytic converter. Everyone was nice except the female service writer. Has poor phone skill. Check in guy and mechanics very respectful to me. SM is understanding. Disappointed in quality and follow thru this time. Usually not like this. I hate being lied too so they can cover a mistake. I was a mechanic/tech for 25 years. Just too bad that COVID as set the new normal as take it or go somewhere else. 2019 Escape. 20Dec2021