Tasca Ford Berlin

I am so surprised that when I review ratings on edmunds that they are so high ... this was so not my experience at this dealership... I am still three weeks and waiting for sales to calculate some numbers so that I can purchase a vehicle.. It has been shocking to me that even though I haven't received any numbers about my sales inquiry but they keep sending me emails asking if they can be of more assistance / confirming appointments that I don't even have... Whats the problem here... Sales Manager was overwhelmed the day I was there with all the potential customers.. that she didn't even have time to run my numbers or the cash buyers in the showroom... Get it together Tasca ... you really need to step up your game with customer service...