Transwest Buick GMC

After 3hrs and ready to sign documents, I did the math part in my head before signing on the dotted line.......it wasn't right. I saw the trade in amount, the dealer cash back listed, and the purchase price listed correctly. However, when I did the math in my head, I realized I wasn't really getting the $1500 dealer incentive I was supposed to even though it looked like it was on the contract, being applied to the down payment. When I showed the finance person, they called the salesperson, who said, "Ohhh, well, let me get the manager because I'm not really sure if we can fix this." I told him this was flat out dishonest. The manager came over and said he could still give me the $1500 correctly but then he said he'd have to lower my trade in value $2000. I told him that isn't fair, right or honest. The main manager then came over and told me he could not do buisness with me because he was not going to take a loss on the sale, and most importantly, GM would be sending surveys and he was not going to jeopordize his CSI (customer service index?) with a less than perfect score. Unbelievable. I took my title and went to another dealership right away and got a better deal, better trade in amount and they delivered my car to my home a few hours later. Now THAT is the GM service I've grown accustomed to and love!