Bob Penkhus Volkswagen

I dropped my car off at Bob Penkus VW on 8 Apr for multiple issues. I had asked the service advisor if there were any discounts I could get since I was looking at almost $600, the response? “Look online.” One major issue I brought it in for was a grinding in the front end (like front axle) that I had brought it in for a previous 2 times and they replaced different parts but the noise was still there. So, I was charged $135 for a noise I’ve brought in repeatedly and they said it may be “roof supports” although the noise is in the lower front-end. I was charged $89 for a front-end alignment as my car pulled to the right. AFTER they “aligned” it they stated they can’t adjust the “toe” because that would take another $200+ and the car STILL pulls to the right and their response was “it’s straighter.” So, either they didn’t know enough about a VW they work on to say they can only partially adjust it or they deceptively did the minimum and charged me the maximum. On the alignment I had requested prior to the work that I get the measurements before and after so I could take it back to Big O where they supposedly aligned it (tracked straight before, not after their “alignment”) but VW gave me some illegible copies that you can’t read the measurements on, so I don’t have the measurements and I’m out $89 and it still tracks the same. Their ”WorldClass Inspection” noted my tires were at 10/32’s, but the tires are brand new, so either they are lazy or don’t know how to measure. I called Fri afternoon to see the status of my car and left a message, but received a call back about 5:15 (too late to go get my car) stating it was done. When I picked up the car on 15 Apr, the rear brakes made a serious grinding noise when going forward and backwards. I pulled it back into the bay and was told I should “replace the rear rotors” which wasn’t even mentioned in their “WorlClass Inspection.”