Len Lyall Chevrolet

Bring my vehicle in on Monday explain what’s going on and Wednesday it’s fixed, take it drive straight home which is 3 miles or less and park it. next day try to go to school and car does not want to stay on. Keeps turning off and has a bogging down sound. This has never happened before and my vehicle has never sounded like this. Call service department and speak to Rob who tells ne get it back down here. So I pay 140 to have it towed back to you first thing in the am and hear no communication back to me all day. Friday rolls around and i call and speak to Lucas. Tells me my service advisor is off today and he will find out status and get back to me. One hour goes by so I call back and speak to Lucas. I asked why haven’t you called me back and he immediately gets a rude tone and says well nothing has changed I have no reason to call you yet. So I explain the entire situation and all he can say is nothings changed I have no reason to call. That right there is the most annoying, you can always call to say there is no news. You know, communication with your customer. So he leaves a message for rob and rob calls me later in the day to explain what is happening and that I need to pay another400 to fix it. My question is, why didn’t you catch this while me vehicle was here?! Robs response was a crappy excuse in my opinion and goes on about all this technical talk like I understand all the engine components of my vehicle. Would have rather him say my tech missed this and we’ll get it repaired at no cost and here’s an oil change for you having to tow your vehicle back to us since we didn’t take care of it the first time, no I have to argue with Rob and he graciously(sarcasm) takes off labor cost. I wasn’t about to continue over the phone so when I arrived Rob was no where to be found. Customer service training is needed here!! Lucas, especially. Basic communication of what the status is of the vehicle seems important and super easy to do, just not for your employees or Chevrolet. All your paperwork shows time frame notes which were never filled in or brought up to me. Lots to work on at this location, This similar review will also be posted on several social media platforms to help other people avoid your service department and their lack of customer service