Mercedes-Benz of Valencia

DO NOT buy or lease with Mercedes Benz of Valencia!   I have been a LOYAL Mercedes Benz owner for 22+ years with purchasing the brand new G500 (2002 & 2005), E class and 2017 AMG that’s six (6) Mercedes Benz over the years.  My most recent Mercedes was a 2017 AMG leased at Mercedes Benz of Valencia. Upon lease return I found out that they misrepresented me on the original lease and how it was presented to me and the way in was dishonestly presented in the lease agreement.  I contacted management at the dealership, reminding them I am a local business owner in Santa Clarita and a faithful Mercedes owner.  After nearly half dozen attempts to resolve nothing. I resorted to over a dozen calls, emails and even three letters of evidence sent to Mercedes Benz Financial Services, nothing.  I even asked as an accommodation, during COVID perhaps they would waive the $595.00 Vehicle Turn in Fee.  They wouldn’t even do that. So much for customer service. Furthermore, I returned the AMG in impeccable condition with under 15,000 miles allowed, brand new brakes, all brand new run-flat tires, and a year worth of expensive DMV registration. Did they care to reimburse or rectify the issue? Nope. Waive the $595.00 Vehicle Turn in Fee? Nope. They lost a customer for life.  One star because some folks are nice and the place is spotless. DO NOT TRUST MERCEDES BENZ OF VALENCIA.