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Thousand Oaks Toyota


2401 Thousand Oaks Blvd, Thousand Oaks, CA 91362 (map)
Today 9:00 AM - 9:00 PM
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Dealership Service Review

2.2 out of 5 starsservice Rating
2007 Toyota Camry SE purchased from Thousand Oaks Toyota Scion
Written by khaney on 03/05/2008
We honestly don't know what to do at this point, our experience has been terrible. We didn't even own the car a week and while on the freeway the tire pressure light came on, I drove straight to the dealership to have it checked. I waited at the dealership while they checked the front driver side tire. Told me that it was just low on air, no nails etc. and I could take it. A couple months later after continually putting air in the tire and now "tires" I had a disagreement with the dealership over who's responsibility it was to fix the problem. I was told that the dealership and the repair areas are different and I needed to go through the dealership. They stated it was a problem with the tires and the dealership should handle, now the dealership stated the repair area should handle and at one point I was even told to contact the manufacture of the tire company to fix it. I bought the car brand new with the tires that were on it but now I need to work with the actual tire manufacturer? Approximately November of 07, I was driving down the Conejo Grade in Camarillo, California and started to feel like I was losing control of the car, I couldn't steer it and hit the brakes really hard to come to a stop without hitting any other vehicles. The car was towed to Toyota who explained that the transmission needed to be replaced and the reason why I couldn't steer my car was something to do with how the transmission rotates the wheels and one wheel was pointed towards the right and one was where it should be. I could have been killed or hurt someone else and I was very upset especially after hearing that I wasn't the only one this has happened to. At this time I was told that my brakes were warped and I had to pay $180.00 to fix them, apparently when I hit my breaks real hard to try and stop the car without crashing I warped the breaks. This wasn't under warrantee. I received the car back approximately a week later and was told that the tires were fine, breaks we now fixed and they put in a new transmission. When I left the dealership the engine still didn't feel right it was lunging. So I brought the car back and they did a test drive with me in the car and of course it didn't do it. Monday, February 25, 08 tires still losing air I'm putting air in the tires about ever two days. Brought car back to Toyota. The dealer agreed to and put all new tires on my car due to them leaking and they also hadn't worn right due to constant change in air pressure. Wednesday February 27, 2008 We called the dealer to find out the status and were told that the car had all new tires placed on it and they fixed it so the rims/tires wouldn't leak and we could come and get our car. Dropped of the rental car went to the dealer where we were assured all was fine. Pulled out of the parking space at the dealer the pressure light was on, got out of the car and again we had a flat tire, now we have an even worse leaking problem. They kept the car to fix it? Thursday February 28, 2008 We called it's not fixed. Friday February 29, 2008 We received a message after leaving several that they were sending my car via flatbed to Oxnard to have them replace the rims on the car, that they now believe it's the rims that are a problem. Monday March 3, 2008 I called the dealer they stated that our car came back late Saturday night and was ready to go, new rims and tires complete. Why didn't they call us on Sunday to pick up the car? In the scheme of things it really didn't matter. My husband and I went to the dealer assured everything was completed and all is good. We were given the keys and we were sent to the back lot to get our car. Right away we noticed the front tire was low/flat the rims had not been replaced in fact they were all pealing where the tire touched the rim which wasn't there before. We went back into the dealer, the person we were dealing with admitted he never checked the car when it came in and just assumed the car w
  • Recommend this dealer? No

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