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Stevens Creek BMW

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Stevens Creek BMW
4343 Stevens Creek Blvd, Santa Clara, CA 95051 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
3.79 out of 5 stars (65)
Recommend:
Yes (10) No (4)
Service Rating
1 out of 5 stars (63)
Recommend:
Yes (1) No (1)
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Dealership Service Review

1 out of 5 starsservice Rating
Your negligence in service of my vehicle almost killed me.
Written by Travis on 09/15/2023
Can anybody explain how a dealership can take 4 months to repair your car and return it with a dead battery causing all of the electronic features to fail while in the freeway. Oh and they didn’t wash my car either.
  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
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Katie Rutherford on 09/18/2023
Dealer Response
Hi Travis, We would like to get some more details about your experience with us. Please reach out to our General Manager at (800) 298-1501 at your earliest convenience so that we can address this situation directly. We look forward to hearing from you.
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