Stevens Creek BMW
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sales Rating
Deceptive, Dishonest and Disrespectful
Written by 01/07/2024
onOf the worst of the lot at Stevens Creek, dishonest, disrespectful of the buyer's time, deceptive and non transparent in their pricing. I was called by the sales as he informed he already had a word with his manager on the price I was interested in buying a car for, drove all the way spending almost 3 hours and then ending up not having a deal as they added further pricies on a CERTIFIED USE X3 ...YES YOU HEARD IT RIGHT ON A USED X3. They added additional 1k on top of their offered price on the car and told it's non negotiable. On top of that their used car which was a certified vehicle had worn out tires, when told to get the replaced the manager said they can sell that car to wholesale for a better price. Then why you are selling such cars on retail at all.That inventory failed emissions and still it's a certified one. Sham people managing business.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
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Katie Rutherford on 01/09/2024
Dealer Response
Hello,
We are disappointed to hear that you did not have a more positive experience with us at Stevens Creek BMW. Our General Manager would be grateful to speak with you directly regarding this matter. Please reach out to us at (800) 298-1501 at your earliest convenience. We look forward to hearing from you.
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