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Stevens Creek BMW

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Stevens Creek BMW
4343 Stevens Creek Blvd, Santa Clara, CA 95051 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
3.79 out of 5 stars (65)
Recommend:
Yes (10) No (4)
Service Rating
1 out of 5 stars (63)
Recommend:
Yes (1) No (1)
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Dealership Sales Review

1 out of 5 starssales Rating
Dont Waste Your Time!
Written by AB33 on 08/27/2019
I left a poor review of these guys on another website and they responded by asking me to call them so they can find a solution to my issues with them. i left a message with the GM and he called me back at dinnertime and left a message. i have now left 4 more messages over 10 days for him asking for him to call me back to discuss and he has not. they obviously just dont care about their customers. I was planning on buying a new car from them and made a deal with TJ and went in to sign the papers and he decided that he changed his mind and wanted more money even though we had a deal in writing. wasted a lot of my time. I will never go back there for anything.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
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Manager on 09/13/2019
Dealer Response
AB33, your business is very important to us, and we would like to apologize for the lack of communication on our end. . Please reach out to our Sales Manager Anthony Lucero at (800) 297-4804 x4414 at your earliest convenience, and we will do everything in our power to turn this experience into a positive one. Thank you for making us aware of this situation, we look forward to speaking with you.”
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