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Tuttle-Click's Capistrano Ford


33301 Camino Capistrano, San Juan Capistrano, CA 92675 (map)
Today 10:00 AM - 6:00 PM
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Dealership Service Review

4 out of 5 starsservice Rating
Great Service
Written by EnthusedFusion on 08/21/2015
updated 10/22/2015

I'm not sure if this request is related to my routine service on August 8th or my schedule service on August 13th. The service on the 8th was great. Came in for routine pre-paid maintenance (oil change, tire rotation, etc.). I was expecting it to take 90 minutes but was please that I got out of there in less than an hour. The service on the 13th was scheduled when I was there on the 8th; to have three recall items cured. I was only able to get two of them taken care of as Ford didn't have the parts available for the third item (I was told that it was a relatively new recall and they didn't have the parts available). Seeing as how I only have one vehicle, the one thing I appreciated the most was having the ability to drop my car off Wednesday evening, get a rental car, and not be inconvenienced while without my vehicle.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

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capistranoford on 11/06/2015
Dealer Response
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Shirley | shirley@tuttleclick.com
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