DCH Honda of Mission Valley

DCH dealership/group A influential factor for my purchase - I was sold a comprehensive extended warranty but it was never delivered. Was told not to finance the warranty so I increased the initial deposit to cover the cost. When I told the dealership the warranty administrator had no record of said warranty, eventually they stated - because of the mileage (72,000), the vehicle could not be covered. When pressed for a refund for the insurance cost, they indicated they would do so but the funds would have to go to the leanholder. This would mean I need to locate an extended warranty on my own and come up with an additional thousands to purchase a warranty - cost & availability unknown. It is likely we would not have purchased without the secured feeling of insurance coverage. They are pressing that I sign a "Cancellation of Insurance" but insurance was never secured in the first place. I think there may be some sort of sales incentive (commission) that has a heavy influence over how these contracts are sold, administered and refunded if required. It should also be noted that, the warranty administrator had record of the "free" 3 month power train & roadside warranty DCH "gives" with every vehicle but not the comprehensive I paid for. The sold the car, I'm stuck and they could care less.