Lexus of Pleasanton

I selected Lexus of Pleasanton as a trusted dealer based on brand and favorable reviews on Edmunds.com The vehicle I purchased had been serviced and had new tires. However in spite of calling to express my interest in the vehicle the day before I drove 80 miles to Pleasanton, the vehicle, an all electric Nissan Leaf had not been charged. In fact I called at 9 AM on the day of purchase and left a phone message requested it be charged. I called again at 11 AM and spoke to a representative of the dealership and requested to have the vehicle charged. When I arrived at the dealership at 12:30, I met my salesman and requested to have the vehicle charged. At that point the battery was fully depleted and a different Nissan Leaf was on trickle charge. The vehicle I eventually purchased was taken to a quick charge station off site, but was returned without having been charged, not once but twice. At 5:30 PM after signing purchase documents, the vehicle was still not charged, at all. I went with the salesman to the quick charge station in the dark. I was then told I had to return to the dealership to sign a new, revised set of purchase documents because the sales agent had omitted the free 6 month warranty from the documents. The vehicle was then taken for a final detailing that delayed my departure by another 45 minutes. It then turned out that the new tires were underinflated and I had to wait while the salesman struggled to properly inflate them. I asked for assistance to identify a fast charging waypoint on my route home, beyond the range of the Leaf's battery. I later learned that the charging station was a trickle charge station and I ended up lost on the streets of Richmond searching for a fast charge station. Fortunately a Nissan dealership in the Richmond area that was closing helped me obtain a quick charge and I made it home about 11 PM. The entire purchase experience was badly managed by Lexus of Pleasanton.