Lexus of Pleasanton

Worst experience I could ever imagine. I made an ES 350 up-front price inquire on edmunds.com and Lexus of Pleasanton is not willing to give me a quote - that's totally fine, I'm just going to ignore them and work with other dealers. However, I kept getting emails & calls from them, where the latest one is on a Saturday morning. Fine, I will pick up the phone and see what they can offer. The call is from Sylvia and she kept trying to fool me with statements like "There is only one car matches your query and it's selling quickly", "Visit our dealership and we can offer you UP TO 6k discount". I know what would happen after I entered their door, so I insist on getting an up-front quote first. She then forwarded me to the manager (John I believe) and guess what he responded? ``` "We are not going to give you the quote so you can take it to Stevens Creek to get them beat the price. We are not going to do the shopping for you." ``` WTFFFFF???!!!! Is this how you do business? Do you always insult your customer when he asks for an out-of-door quote? Listen, this is free market business but not something like I'm begging you to sell a car. It's perfectly reasonable that you want to sell for a higher price and I want to spent less $$. However, please don't spamming calls if you don't want to do the business, otherwise please give your sincerity when you are calling someone 5 times and he has no choice but to pick up the phone.