CarMax Oxnard - Now offering Express Pickup and Home Delivery

I was extremely interested in the vehicle listed and made a reasonable offer (that was accepted after a couple days of waiting). I said I was prepared to fly out as soon as they got me the basic info (the warranty information and either a full video or photos). At the time they only had a “coming soon” picture on the site and no warranty information. From the start, I let them know that I only had the weekend to get this done. I’m a single parent and my dad is in hospice. I’m taking care of him and trying to run a business. On several occasions the sales person said he’d “call me right back” then I would wait hours. Most the time it would happen the next day. There was no rush at all despite my request to “please just let me know if they could do the deal or not so that I could fly out there right away.” Several times the sales person wanted me to give a deposit and fill out a credit application. That was his priority rather than just answering the question about the warranty and sending the video. They wanted the money but they did not want to do the BASIC things NEEDED for a person to feel comfortable making a purchase. When I finally got the video, it was only of the lower part of the car. It was basically from just above the tire level down and then a quick picture of the front seats. When I tried to close the deal Sunday morning and get an answer on the offer as well as provide another request for the warranty information and the full video, Jake told me he’d “call me right back”. of course, I never got a call back that day. Keep in mind that I need it to fly out there immediately. I got a call on Monday. Ten, I moved three meetings and told him that I could come on Wednesday, if everything was ready by Tuesday. Jake told me he could process my credit application Tuesday night and knew I could not get it to him until the late afternoon. I did not hear from him Tuesday night. These are not difficult things to produce. The car was on the lot. On Tuesday, the sales person walked into someone’s office (while I was on the phone) to ask the question about the warranty and they were able to answer it on the spot. Why that took five days, I’ll never know. Wednesday morning I had to call the whole thing off because I did not have the flight scheduled as I did not have the credit application processed as Jake said I would Tuesday night. I have a credit score of 800+. None of this should’ve been hard. An entry-level sales person would’ve done a much better job. In the end, I even tried to make it work by getting estimates from 15 different car shipping companies. However, I really did prefer to test drive the car before I paid $52,000 for it. The car is still for sale! I’ve never had to work this hard to give someone $52,000. I called the dealership and waited on hold to talk to the manager, Jaime, for about 5 minutes and then was disconnected. I called again and left a voicemail on his direct line and did not receive a call back.