Ontario Hyundai

IF YOU DON’T WANT TO WASTE 5 HOURS OF YOUR DAY – DO NOT GO TO THIS DEALER – that’s HUYNDAI ONTARIO to be clear, so you don’t think I’m posting the review for a different dealership. They have FALSE advertising AND DECEPTIVE practices. I failed to read the reviews of this dealership, prior to going, but it’s as many have said. If they could be rated lower than 1, I would rate them lower They advertised a car for $12336. When I called on the phone to inquire about the car, Sabrina answered, I asked if the $12336 was the absolute lowest price they can offer, and the she told me, “That’s what I can offer you on the phone, but if you come in, you can work on a better price with the sales people,” to which she told me they have a few available appointments to come in (due to Covid). My wife and I drove over 1 hour to get there. After test driving etc, the sales person gets a piece of paper and writes down and tells me the "retail price" is $13,995. I’m like, “That’s irrelevant, because you have an advertised price on your website of $12,336.” He said he just has to do it that way, and then proceeded to tell me this optional protection package which costs an additional $2,585. I told him I’m not interested in any protection package, but again he said he just has to put it down on paper, and then proceeded to calculate the taxes, license, registration etc. I asked him why he’s wasting our time starting with the $13995 price and adding the $2585 which also increases the sales taxes when the advertised price online price was $12336, and that I was not interested in any additional options - I told him to get the manager. The manager, ALFONSO came out and tells me that the $12336 online price is ONLY IF I add on the $2585 package. I’m like WHAT?? IT DOESN’T SAY THAT ANYWHERE and I wasted my entire afternoon driving here and test driving and sitting here negotiating a falsely advertised price!! If I knew about these mandatory adders I wouldn’t even be sitting here! He reluctantly agreed to take the $2585 off but told me there’s a mandatory $995 alarm system (that other reviews have mentioned as well) that I MUST purchase. I told Alfonso the price online should say $13,331 then, not 12,336!! Again I told him I did not want that alarm, and he told me he would give me the alarm for their cost of $597. I said I don’t even want it even if it’s $1! And his sales tactics are deceptive and false! The manager Alfonso finally said he would take it off and they would sell me the car for $12,336. I told him “NO, the person I spoke to on the phone, Sabrina, said I can get a lower price if I came in and talked to the sales people!” He said Sabrina was incorrect and he was sorry about that, and has been reprimanded. I told him that’s not good enough and it’s unacceptable. He would not budge. I told him I was going to leave a review online based on my experience and their deceptive sales practices and he actually said he did not care, and what is one bad review amongst many. But as you can see, many people have experienced the same thing. THESE GUYS ARE [non-permissible content removed], STAY AWAY, YOU WILL THANK ME, my wife and I wasted 5 hours in total from the time we left our house to the time we got home. I spent the time to write this so you would not get suckered by this crooked dealer.