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CarMax Ontario - Now offering Express Pickup and Home Delivery


4100 E Inland Empire Blvd, Ontario, CA 91764 (map)
Today 10:00 AM - 9:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
CarMax 125 point inspection is a Hoax
Written by nvgator on 03/06/2012
CarMax 125 point inspection is a Hoax; they talk about it in the TV, RAIDO, ON Line. It is Hoax! I Bought a 2005 Truck with fewer than 55k miles them at Night, That part is my Bad. I know you should always look at them in the Daylight. With a 125 Point inspection, I just kind of looked it over, I bought the hype. The sales guys said we will fix anything you find wrong with it to your satisfaction for 30 days. How could I go wrong! On the test drive (no Freeway) there was short the truck was fine. With 30 to fix it to my satisfaction. ON the way home freeway, I felt a pause in the breaking at freeway speeds. No big deal I had my 30days after all. Something also was not right on the freeway in the front end. It also was like driving a bout when you hit the uneven parts of the freeway. I thought it was because it was my first 4x4. I decided to take it the dealer for a look from a Pro. Well that is where it gets good, the dealer told me it needed. Upper shock mount, and shock was shot. Both front shocks are bad. Inner and outer tri rod end are bad. Tires Badly dry rotted and cracked, and very warn Trans pan seaming/ needed to be resealed. Rear drums need to ne turned. I also had the windows tinted as I always do, we at the tint show the guys said. Hey you know that it not the factory back window. So I go look at it and it was not, Odd, the front the bed was also bent, the means some had something in the bed stopped fast and it hit the front of the bed and broke the back window. So much for no accidents. Now I am feeling Lied to. I take it do CarMax to get it fix to my satisfaction! Well, my truck has been in the shop for 2 weeks tomorrow. There favoring to tell me is it meets CarMax Standard. They are Fixing this Upper shock mount, and shock was shot. They are fixing this Both front shocks are bad. They are fixing this Inner and outer tri rod end are bad. They are Fixing this Tires Badly dry rotted and cracked, and very warn- Meet CarMax standard. Trans pan seaming/ needed to be resealed.- Meet CarMax standard. Rear drums need to ne turned. CarMax thinks it is the Frond, truned the rotors and did not change the Pads. That is not right. Back cab Glass, it does not bother me that it is not factory Glass. They said they cant fix the bed no body shop. What I and not satisfaction. Meets CarMax Standard I am not done with this yet. But don’t buy a car from these people. They will not make it right! [non-permissible content removed.]
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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