BMW of Ontario

Was going to stop there this morning to buy a new 530e. As i was going out the door my dad called me and asked me have i bought the car, i told him i was on my way he asked do you know how much is the oil changes. I told him let me call to find out and will call you back not that made any difference he was just asking. Trying to get this info took over 30 min and never was i given this info asked to speak with the MGR after a 20 min hold i was told that all MGR are in a meeting. Really took 20 min to find this out. So the out come is i have to inconvenient myself and go to a BMW dealership when they were only a 10 min drive from my house. I don't feel comfortable dealing with a dealership that feels so mismanaged ultimately upper management hire lower management that are reflection of them self's. Funny how they lost a sale over a sample question. I wonder how many times a day this happens. Am sure the other dealership sales team will thank you're service department for such an excellent customer service after my purchase in about an hour or so.