Skip to main content

Hanlees Chrysler Dodge Jeep Ram


473 Soscol Ave, Napa, CA 94559 (map)
Today 9:00 AM - 8:00 PM
Sales Rating

Be the first to write a review.

Service Rating

Be the first to write a review.

Back to Sales Reviews

Dealership Sales Review

1 out of 5 starssales Rating
Awful customer service
Written by Unhappy on 01/14/2020
I traded in my old car and purchased a new car at the Napa Hanlees Dodge dealership Erica and Will were great! Sadly that’s where the great experience stopped. The car I traded in on 09/24/2019 was sold to the new buyer in late October 2019. In November 2019 I began receiving Fastrac toll bridge violations 3 in total. I notified Fastrac that I no longer own the vehicle in question, they told me to contact the dealership and that should be the end of the issue. I took all the paperwork to Hanlees 12/19 like I was asked to do again should have been the end of the problem. In January 2020 I began receiving late notices and additional fines for the toll violations. After another call to Fastrac, Hanlees had never attempted to resolve the issue as they had promised they would. If this is how they take care of their customers I will gladly go somewhere else. On a last note Brianna the sales manager for Hanlees Dodge is awful and rude!!
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.