Skip to main content

Manhattan Beach Toyota


1500 N Sepulveda Blvd, Manhattan Beach, CA 90266 (map)
Today 8:30 AM - 9:00 PM
Sales Rating

Be the first to write a review.

Service Rating

Be the first to write a review.

Back to Sales Reviews

Dealership Sales Review

1 out of 5 starssales Rating
Bait and Switch [non-permissible content removed]
Written by anna40 on 01/02/2014
Do NOT go to this Toyota. Just went in to get a 2014 Highlander. The salesman, Eric, promised to give us $2700 off a car we could get sent to the lot. Then he offered us a great deal to take a higher model car on the lot. We happily agreed, started filling out the paper work, then Eric comes back and says he can no longer do that deal, and added $1500 onto the price. We were upset, but agreed to go up $800. He said no. Then we said ok, we'll just go with your first offer for $2700 off one that you need to bring to the lot, and he said, nope that's no longer available. We walked out. It's a bait and switch game that was so schiesty it was sickening. They represent the epitome of all things negative about car salesmen. We headed to South Bay Toyota in Gardena, found the exact same higher end model and told them the deal we originally were offered and if they could match it we would buy the car. No problem deal done. With so many Toyota Dealerships in Los Angeles, don't waste your time at Manhattan Beach Toyota. They are horrible!
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.

Showing 1 comment
Sort by:
mbtoyota on 01/04/2014
Dealer Response
Dear Anna, Thank you for bringing this matter to our attention. Obviously it’s our intention to secure a vehicle for you at a price that works for you. I apologize to you that you did not find your new vehicle at our dealership. If you would like to discuss this issue further, please call me at (310) 546-4848 and I would be happy to help you in any way I can. Sincerely, Joy Anderson Customer Relations Manager Manhattan Beach Toyota (310) 546-4848
Report