Antelope Valley Chevrolet

Last week (4/5/2018) I contacted the dealership in regards to a vehicle I was interested in. I was working directly with Leo. My first interaction was on Thursday afternoon. I received a price quote and pictures of the vehicle I was interested in quickly. We agreed on a price so I received approval for a loan from my local credit union. Friday (4/6/2018) rolls around and I speak with Leo, letting him know I live a 4 hour drive away and that I've been approved by my bank and that I'll be there on Saturday around noon. He then stated he'll get everything taken care of and the vehicle ready for me on Saturday. He also suggested that I apply with them as well to see if they can beat my local credit unions interest rate. Which I submit an application for in preparation for Saturday. Saturday (4/7/2018) comes around and I leave my house in the morning (7:00AM) to Lancaster. Around 9:40AM I notice a text from Leo that they sold the Vehicle the previous night! A few text exchanges and a phone call later, they offer another vehicle that is similar to the one I want, but different color/options/mileage/price. Since this is not what I was looking for I declined. He then stated he would check his inventory and asked me to hold on for a bit. It is around 10:30AM now. Around 11:30AM I still did not hear back from Leo. I texted him and asked if he has had a chance to check his inventory yet. I received a text back saying he would follow up in a bit and check with his sales manager. That was the last I heard from Leo. Sunday (4/8/2018) I receive a call from Jessica about my loan application. I explain to her the situation and she apologizes and takes the info of what I'm looking for and says she'll pass it along to the sales managers who are the ones who purchase the vehicles. Also I'd get a call Tuesday morning from the sales manager of Leo. She was very professional and gave me relief that I would be helped. Tuesday (4/10/2018) I did not receive a call. I called in and spoke with Leo's Sales Manager. He stated they did not have anything in that matched what I was looking for and that he could not help me. I asked about why they sold the vehicle and he said they have a no hold policy I then asked why wouldn't they of told me the day before instead of me driving for 6 hours, plus sitting around for another 2 hours, running my credit when it didn't need to be, and putting unnecessary mileage on my vehicle? He stated he was sorry about that but there is nothing he can do to help. I requested that I would like to speak with his manager or possibly someone at their corporate office. He stated that they are a family business. I then asked isn't it a franchise still? he then hung up on me. So I had to call back and leave a message to be called back by the General Manager of the dealership. I have yet to receive a call... I was initially very upset about this, and the lack of professionalism that came from the dealership from their sales team. However on Sunday when I spoke with Jessica, I felt that they were going to make things right where they fell short. Jessica assured me that she would let the Sales Managers know. However after speaking with the sales manager again it was the same thing on Saturday, no professionalism and flat out rude. I would reconsider using this dealership, since they seem not to care to much about their customers and just about pushing vehicles. I'm hoping to hear back from the General Manager, sooner than later. If not I'll pretty much write this dealership off... tl;dr: Wasted 8+hours of my day traveling to purchase a vehicle that we had a deal on, unnecessary miles on my vehicle, unnecessary credit report ran, the Sales People (Leo), and his Sales Manager were unprofessional and rude. I do not recommend this dealership!