Huntington Beach Mazda

Do yourself a favor, save time and go somewhere else for a Mazda. Browning Mazda, Mazda of Orange or even Capistrano Mazda is worth the drive. UNPROFESSIONAL, UNTRUTHFUL even to returned customer. . I live in Fountain Valley and bought a car from them in May 2019. The day i closed the deal, their computer was down for 4 hours. I was there at 10AM and the paperwork was not done until 3PM. Last week, trying to support the local dealer in the Fountain Valley - Huntington Beach area, i forget about the May transaction and took my brother there to buy another car. All the prices were all negotiated ahead and finally my brother came on Saturday to close the deal. But there was not enough finance manager to handle the work so he needs to wait at least 3 hours for his turn. My brother family left and was promised to have his paperwork 1st thing in the morning on Sunday. Saturday night, he received a call notifying his car that he was going to buy was sold to another customer. They then called him back later on Sunday and said they found another car but he already made plan and was unable to come on Sunday. He told them he will come today, Monday 9/23 evening, and ask them to be ready. Today he left work early , skipped dinner took his whole family to the dealer, i was joining them as well, to find out that current manager BOB could not authorize the deal because Tony, another manager, is not here to approve. We ask them to call Tony and was refused. What a lame excuse, a bunch of unprofessional, untruthful, group of people. I am not sure why the owner even tolerates this kind of behavior and it looks like they don't have any type of customer oriented training (yet the ad did say "it's the people" when it should really says "it's my unprofessional people". If you can't honor your deal that you promised by mistake, just tell the customer and stop wasting their time. Nothing is worse for a customer is to leave work early, skip dinner and drag his wife and a 10 years old boy and 7 years old daughter to the car dealer to have such kind of treatment. You are not the only Mazda dealer in Orange county, I know Browning Mazda, South Bay Mazda, I know Victor from Mazda of Orange, I know Diego, A J, Tom (Manager) from Capistrano Mazda and we surely don't need to buy a Mazda from your dealer. We will notify our friends in all the Asian community groups (especially Vietnamese) to let them know about the experience we received today. We will also notify Mazda of America about the type of dealer that they have in their network that may not give good reputation to the Mazda brand. We also strongly recommend the owner to review and keep an eye closely on the customer satisfaction process that is being executed at Huntington Beach Mazda.