Pacific Auto Center
Back to Sales Reviews
Dealership Sales Review
sales Rating
BUYER BEWARE: Go to A REPUTABLE Dealership;
Written by 05/31/2015
onLots of stock, but not one price on any of their products. Getting a price quote on a truck is like pulling teeth. These guys have to go inside the building to consistently find the prices. If you ask the price, they defer you to their website! What?!?! If you're on the lot at that moment, then you're likely using your smartphone, right? Well their mobile site is difficult to navigate, compared to their main site when using the computer at home. We ran into so many problems, it was rediculous. No shop/mechanic on site, so these guys are buying these vehicles (many from out of state, such as Colorado, or other places where there's a lot of salt on the roads from the snow plows), then they do no repair to the vehicle. They just detail it to make it look good enough to get it off the lot. We test drove 5 trucks and 4 out of those 5 had notifications or beeping coming from the instrument cluster telling the driver that there were mechanical issues that needed to be addressed with the vehicle. That was a big red flag. We came in with a preapproval letter from our credit union. We knew our payments, and our interest rate, and we knew already what we wanted to spend. We also came with a vehicle to trade in, and the minute we arrived, they offered to get the appraisal process started on it. 2 1/2 hours later, we still couldn't get an answer from them on what they would give us on trade! Each time we test drove a truck, we asked about our vehicle trade value and they blew us off. Their customer service is absolutely, hands down, the WORST we've ever dealt with. If you are like us, have great credit, are intelligent and aware enough to know how a car lot works, don't buy here! You won't get the best value for your hard earned dollar. If you're naive, easily manipulated, and are in a rush to have a vehicle pushed off on you, then by all means, go here for the full disrespectful package!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No