Team Kia of El Cajon

This dealership blatantly and obviously lost a 2nd Key FOB I returned with my vehicle lease return back in August. They seem to have immediately either incompetently or fraudulently lost and/or destroyed it, because a few days after I returned the car, they filled out paperwork on their own by themselves without my presence indicating only 1 Key FOB was returned to them. Of course, this document was not shared with me then, soon thereafter, or even ever until now. They've offered to provide a copy, but it won't do any good 6 months later as the document is incorrect; 2 Key FOB's were indeed returned August 31st, 2019. Since then, I've had several emails/contact us web site queries/voicemails/ and phone calls go mostly unanswered. Finally, with a few phone conversations I kept immediately following up upon several times, I got the vague and extremely weak circular argument that all their documents show 1 Key FOB was in their possession. Of course, all of these documents are in error, starting from the first one, and it's probably the same person filling them all out. If they lost the Key FOB immediately after turnover 8/31/19, it follows that the paperwork would show 1 Key FOB! They fill these out behind closed doors, behind the counters, without any input, agreement, or verification from the lessor that they are doing it correctly and accurately. Well in this case, they did so inaccurately, and that is 100% certain. They won't stand behind their mistakes, they simply beat around the bush about not knowing if they made a mistake. They know they made a mistake, starting with their own faulty system and procedures. They simply don't want to cough up the $350 to Kia Finance, and they simply don't want to do the right thing, which is very clear what that is in this case. This should have been a no brainer, rather than burn a potential future customer over $350.