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East County Preowned Superstore


327 El Cajon Blvd, El Cajon, CA 92020 (map)
Today 8:30 AM - 9:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Get YOUR OWN Inspection
Written by Getinspectionoryourscrewed on 05/24/2017
We thought this was a great, but little did we know the car was sold to us unsafe. We bought our vehicle 02/19/17 at their Big Tent Sale, & at first we were very happy. The salesman was very nice & I really did feel that they did everything that they could for us...until...the vehicle started having issues. First is was the battery at the beginning of May. We were going to give them that as you could tell it was the original battery & it is what it is on that. Second was I started to hear a noise off & on for a day. By the next day I the vehicle was making the noise every time I would use the brake. So I drove directly to a shop (because I'm thinking brakes) & sure enough the back brakes & rotors need to be replaced. We weren't very happy to find out that on the extended warranty brakes are of course not covered & we are over our 30 days/1000 mile limited warranty. At this point we aren't happy!!! The following week the vehicle would have a surge of power while idling, & then shut off on me. After that we noticed that the brakes seemed to not what to stop. Diagnosis of master cylinder leaking on the power booster, causing the surge & the loss of brakes. When we contacted the dealership we were told to discuss with the service department manager Carlos. He was no help!!! We tried to explain that there was no way to need rear brakes & rotors after two months of driving...there was no way that there was the appropriate level of brake pad at the initial inspection/sale of the vehicle. According to him if we were over the 30 days/1000 miles we were on our own. We then spoke to a sales associate who told us that we should've called there service department when this was happening. We told them we didn't know that they had a service department since we had bought the vehicle at the tent sale. He told us that if we already had the work done he didn't see what they could do...even if we talked to the General Manager. We are still going to try, BUT as mentioned have your vehicle inspected by someone else these guys are taking advantage of people & selling unsafe vehicles.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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