Serramonte Ford

Pre-purchase probably 4 stars - no communication too small, no issue too big. Post-purchase, zero stars. Bought a used vehicle with the promise of bluetooth and aux in. Neither included. No big deal, we'll install it for you as it was our mistake on the ad says Serramonte Ford. Now we're 4 months later and nobody returns calls or emails despite promises that Jeff C. will handle it, or Sebastian will handle it, or Mariana is on it.... That we're working with our technicians to get it installed here, we're working on it, sorry for the continued delay..... I've given up hope of ever getting this resolved so I'm hoping this serves as a little warning for anyone thinking of buying a used car at Serramonte. If you need anything at all after your deal, you're going to be way out of luck.