Puente Hills Hyundai

On 12/02/2013, I purchased a new 2013 Hyndai Elantra at Puente Hills Hyundai for $25,930 and of course I was treated excellently during the purchase. Unfortunately, the next day I was forced to return the car because the sunroof would not close. I dropped off my new car at the service department the next morning and the service department could not complete the repairs with promised so I was forced to rent a car and paid for rental car insurance on my own expense. I am very disappointed because I could not believe that my brand new car was in the service department. I took the problem to the Sales Manager, Fred S., to better understand why a brand new car would have such a failure. What a mistake that was! All I got from Fred was his disrespect and sarcasm. He was laughing at me that I paid $10 for rental car insurance because I have full coverage. I expected a much higher level of service from your company, and I am quite disappointed. Then Fred walked me over to the Customer Relations, Kelly C., who thought she would smooth things over by offering me a free oil change. Since oil changes are included with the purchase of the car services, I can only conclude from her offer that Kelly was having a good laugh at my expense, just hours of the purchase. Kelly also offered me half a tank of gas and commented that this offer would be good enough for her if this happened to her. She also told me that “it was very common for customer to receive a brand new car with a technical problem”. Was this how you train your Customer Relations to treat a repeated customer? I denied all the offer. Here’s the bottom line; from this day forward I will share with as many people as I can the treatment I received at your dealership. I will tell my experience, at the bank, the grocery store, at YOUR dealership while I am waiting for you to change my oil, at the dentist and any and everywhere else I am waiting where there are people. And of course it goes without saying that I will never buy another car from Puente Hills Hyundai, ever. You should also understand that our other car is a Mercedes and that I can afford much more car than a Hyundai. I choose Hyundai because of my past experience with the service I received as a customer and the reliability of the car. After this experience I can no longer recommend Hyundai as a reliable car or a place that I would do business in the future. I understand I will be getting a survey from Hyundai Corporation? I will attach this letter with an unfavorable survey response. I will also seek help from a consumer protection agency or Better Business Bureau.