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Puente Hills Hyundai


17621 Gale Ave, City of Industry, CA 91748 (map)
Today 9:00 AM - 8:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
WORST CUSTOMER SERVICE WITH RUDE SALESPEOPLE!
Written by c_lee78 on 08/15/2011
Being an Elite Yelper, I have already wrote an extensive review about my experience at this dealership. Please search for Christy L. and look for Puente Hills Dealership. Not only was my actual experience terribly bad but to make matters worse, one of the sales lady has the nerve to post FAKE reviews on Yelp just to make herself look good again after my unbias opinions dealing with her for almost a month. She and other staff members had the nerve to send me rude emails accusing me of being a liar. These people promised me two major installations during the initial signing of my agreement. The pushy sales person named FRED sold me a vehicle without the two items and PROMISED me that it will get installed without any promised in about a week. I had to deal with these incompetent immature unprofessional people who lied, raised their voice at me, mistreated me AND made it sound like I'm making them go out of their way by giving me something that I have already paid for. On top of all that, they changed their promise by trying to NOT even give me one of the items that I had already paid for. What a bunch of [violative content deleted]!!!! I mean, are salespeople really [violative content deleted]? I'm greatly disappointed in both Hyundai corporate AND this PH dealership for making a customer who shouldn't have gone through all this bad experience still unhappy. If you had wasted 2 days going out of your way to fight for what you've already paid for because the dealership won't give it to you, wouldn't you be mad? Wouldn't you want them to compensate for your loss of personal income for being an independent contractor? I had to cancel my appointments just so that these lazy incompetent [violative content deleted] won't end up pocketing the money that I've spent on the product! And they had the nerve to tell me that I should be happy now that I finally got what I asked for......uh, excuse me but all you FINALLY gave me after I begged was something I had already paid for a month ago! I have ZERO patience for [violative content deleted]!
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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ph_hyundai on 09/02/2011
Dealer Response
We are saddened that we were not able to satisfy you, Ms. Lee, as we strive to make each customers' experience a positive one. We have made many attempts to resolve the matter including providing you, Ms. Lee, with a borrowed car during the installation process so there would be no interruption with her daily routine and work. We also gave you, Ms. Lee, a $300 "customer goodwill" check to compensate for the slight delay in the installation process and provided you, Ms. Lee, with an upgraded system and a back up camera at no additional cost. We at Puente Hills Hyundai feel we have been very fair and are sorry to hear that you do not agree. We will continue to do our best to make each customers experience with Puente Hills Hyundai positive.
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