Penske Buick GMC of Cerritos

sales dept was fine but finance was a nightmare. negotiated the price and headed to finance. was told that my rate was 4.99% and when i asked to see it on paper was denied. asked for a 5 day option contract and was told they only give 3 days. didn't put it in the contract also would not put the missing key on a due bill. called 1 day later and told finance that they would have a check the following day from my credit union. got a call back 5 minutes later and was told that they had already processed the finance and that i would have to wait 30 days and refinance. called Robert Alvarez and he took care of that part. it's been over 3 weeks and still no keys. can't get a hold of anyone at the dealership. they literally won't pick up the phone. left many messages and still nothing.