Norm Reeves Hyundai Superstore
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They have your vehicle... wait... they don't
Written by 05/10/2012
onCalled them to get the inventory and quote on 2012 Velacruz. They quoted it at MSRP and said that the vehicle is in stock and on their lot. Before driving to them, called again to verify they have what I want. Drove two hours to the dealership only to find out they don't actually have it. I wasted four more hours sitting around waiting while they suggested a few other cars at higher price and lowballed my trade-in vehicle for HALF of what KBB reports its trade-in value should be. They just wanted to bring me in the dealership and convince me to buy what they have in stock without regard for my time. Never again.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No