Kia Cerritos

Kia of Cerritos promised competitive prices but delivered overpricing compared to other dealerships. The finance department made sure I signed off on the sales contract before presenting me with third part invoices indicating the vehicle had non-requested and undesired dealer installed items. They sold me a car on 8/2/2015 it is now 8/11/2015 and they have yet to provide me with my spare key. The first couple of days they claimed to be searching for it, when this phantom key did not turn up, they had me come in after they ordered a new one. But wait after three hours of waiting in the service dept. it turned out they only ordered the remote, not the metal key part of the uhhhmmm key??? As if they had the right to be mad at me, they sent me home with little explanation and nothing for the inconvenience. I get home to find my spare remote in one of my cupholders just one of the many instances of "miss-communications" had I not noticed the key and had it gotten lost they would have blamed it on me. I'm a first generation Kia customer, though I have yet to see where the car stands on reliability, if my experience thus far is any indication of what I have to look forward to, I am beyond worried that I made a mistake by not going with a Honda or Toyota. Kia corporate if your happen to read this take note of the voice of the American market you are trying to capture. The cars you are working so hard to make a name for are being overshadowed by mediocre customer service, desperate attempts at just that one sale, without desire of retaining a potentially lifelong, repeat customer.