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Kia Cerritos


18201 Studebaker Rd, Cerritos, CA 90703 (map)
Today 10:00 AM - 8:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Disappointed!
Written by mgm1234 on 06/15/2015
We made an appointment with a sales person to buy a car that we had researched and found the car in the color we wanted with a good price based on the price promise. We were looking forward to finally buying our car for our daughter, who is in college.We had researched this car for over 1 month. When we arrived the sales man we had an appointment with was off( he had notified us the day before and told us the name of his co-worker who would be helping us). We arrived and the salesperson we had an appointment with was busy with another customer although we had an appointment with him. Another sales person came out and assisted us and she wanted to show us another car because the one we had requested was on another lot 20 minutes away! We decline to see the other car because we have seen several in the past month and knew already what we wanted so we waited. So they brought the car and we began to proceed with the paperwork. First they did not honor the price promise. They listed the starting MSRP about $3000 over from what the actual sticker MSRP said and the online MSRP for that car and tried to trick us into thinking we were saving so much from the new MSRP they had just written.Second when I decided to finance at a lower percent they deducted the incentive and added about $420 over that price. She deducted the $420 when I brought this to her attention but hesitated and tried to explain this but couldn't, so she had no other option. In addition, they added things to the price such as dealer prep fees,etching fee ,mud guards and a spare tire. All these fees are extra and the dealer prep fee of $595 is a scam! The mud guards, which I didn't ask for and was told I had to pay for because they were already on the car were priced over $240 although are listed on the actual KIA web site for $95 for all four! The spare tire priced at $299 by the dealer I researched it and should not be more than $100! The etching is an added security measure and if not requested should not be paid for. The kit can be purchased for $25 a $200 + mark up at the dealer. The dealer prep fee I researched and it is a total scam! "If a new car dealer insists that you must pay a dealer prep fee on your new car, it is a scam. Get up and leave, go to the next dealer. If the dealership participates in this scam, just imagine all the other ones that they will try to pull on you. Make sure you know the steps to buy a car to avoid any scams." Furthermore, the manufacturer pays the dealer to prep the car and if you look it is listed on the window sticker, why were they charging us a $595 fee? When we refused to pay this they said they would cut it in half as if they were doing us a favor! Just knowing how deceitful they were and thinking we would fall for it and the time we were made to waste and the fact that they thought we didn't know any better upset us. We are honest people and we were ready to purchase this car, now we will go through my employer's fleet manager program and hopefully we will have a better experience.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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kiaofcerritos on 06/15/2015
Dealer Response
We are disappointed to hear about this unfortunate experience. Thanks for bringing it to our attention and we will make sure to get to the bottom of this. We would love to speak with you to talk more about the details, so please contact our General Manager, Herbie Weston, at (562) 860-2424 or hweston@kiacerritos.com. Thanks!
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