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Palm Springs Kia


68130 Kyle Rd, Cathedral City, CA 92234 (map)
Today 9:00 AM - 7:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Believe nothing they say.
Written by Dav3c1 on 01/19/2015
Set a new low for car dealers. Before getting into my experience understand that this is about the dealer, not Kia. I still want to buy a Kia. I heard an add on the radio stating they were running a special giving $6000 above blue book value for all trade ins. I called to get the details. It was confirmed that this was true and there were no exceptions for the model of car, mileage, etc. Against my better judgement, I went to the dealer. I have been interested in Forte SX for a while. When I got there I test drove the EX, they did not have any cars like what I wanted. We started talking about the trade in and I was quoted $3150 for my car. I still owe $3150 on it. So I mention the add for $6000 over blue book and the salesman actually says "oh you know how advertising is, its just a way saying something that means something different." I said if they were not going to honor the adds we were done. Then he said cars with over 100,000 miles don't qualify. I told him I called to confirm the rules and was told there are no exceptions. The response was "well you didn't talk to me, I would have explained it to you. Who did you talk to?" I said I talked to Palm Springs Kia and they said there were no exceptions. He became visually upset at this response. They offered a couple more thousand for a trade in value and I said OK, lets talk about the car. He said The could have it there tomorrow. While we were discussing the trade in his manager found an SX model at another dealer. He showed me the info the car and said I want a white one, not blue. The I was told they will not order a car from the factory, I must buy what they have. Remember, we are talking about a new car, not a used one. This is supposed to be a new car dealer. At a used car place I can understand only being to get what is on the lot, but to say they will not order a car from the factory really surprised me. I will not pay top dollar for a new car and not be able to choose the options I want. Not to mention they still were not honoring their add. Lets put [non-permissible content removed] out of business by never buying from them.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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